The seller offers a 24-month manufacturing warranty against production defects, starting from the date of delivery. The warranty does not cover wooden components.
Heaters come with warranties from their respective manufacturers.
NOTE. Commercial use of the sauna is covered by a 3-month warranty.
The warranty does not cover the following
Natural characteristics of wood
→ Knots, minor cracks, and color variations in the raw spruce wood.
→ Expansion, contraction, or warping due to natural wood behavior.
→ Resin leakage or minor sap spots.
Aging and wear
→ Surface scratches, dents, or general aging of the materials.
→ Discoloration or fading from UV exposure.
→ Wear on accessories like door handles, hinges, or seating.
Maintenance and care issues
→ Mold, mildew, or rot due to lack of proper maintenance or insufOcient ventilation.
→ Damage resulting from failure to clean and maintain the sauna according to care guidelines.
Structural and installation concerns
→ Misalignment or structural instability caused by improper foundation or placement on uneven ground.
→ Changes made to the structure, such as drilling, cutting, or adding non-approved parts.
→ Overloading weight capacity on benches, shelves, or other structural components.
Environmental and external factors
→ Damage caused by insects, rodents, or other pests, including failure to implement proper pest
control measures.
Heater and equipment issues
→ Heater malfunctions due to improper installation, voltage issues, or failure to use a certified
professional installer.
→ Damage resulting from the use of unauthorized sauna heaters or non-approved equipment
For warranty claims, contact the seller. Defective components will typically be replaced within 30 days of proper notification. Defective components must be returned to the dealer for replacement. The buyer is responsible for transportation costs, and the cost of delivering replacement parts will not exceed the original delivery cost of the sauna.
Before using your new hot tub, please read this User Manual carefully.
→ Maudis Sauna User Manual